Then everything proceeds step by step. Here is exactly what will happen, in what timeframe, and where the documents are kept. No rush and no fine print.
This section can be read without logging in. Personal data is only in your account, and only you can see it.
Doubt is cured not by persuasion, but by a calm conversation
Why are there doubts after a purchase?
After a major purchase, almost everyone spends a day or two asking themselves the same questions: did I overpay, what exactly did I buy, is everything going as it should. This is a normal reaction, not a sign of a mistake.
Such doubts are not cured by persuasion, but by clarity: clear stages, honest timelines, no hidden conditions, and a real person you can turn to.
That's why we've gathered in one place everything people usually ask the day after a purchase.
What is happening and when
Five stages: from purchase to returning home. For each one — what happens and who holds the ball: us, you, or both sides.
A senior's advice: go through every step unhurriedly
1
Purchase
The contract has been finalized, payment has been made, you have been assigned to a curator.
The ball is in our court: we confirm the deal and introduce you to your curator
Deadline: on the day of the deal
2
Design
We prepare and check the documents for your trip, coordinate accommodation details.
The ball is in both courts: we prepare the documents, you provide the data and signatures
Deadline: no earlier than 90 days after full payment
You don't need to wait for the certificate to travel: the first trip can be taken immediately after full payment.
3
Preparing for the trip
We're gathering everything before departure: hotel confirmation, transfer, what to take with us.
The ball is in our court: we're preparing and answering questions
Deadline: application no later than 45–60 days before arrival, during peak periods — 90 days
4
Trip
You're resting. We're in touch if anything is needed on site.
The ball is in our court: support during the trip
Deadline: tickets — 5 business days after the voucher; documents — no later than 14 calendar days before arrival
5
Return
We help with the return trip and stay by your side — the next journey is just around the corner.
The ball is in our court: staying in touch after returning
Deadline: the entire vacation period
If less than the specified period remains before arrival — call your coordinator: sometimes other dates or a resort can be arranged.
What is included and what is not included in the price
Wording — from your contract and memorandum of understanding. No "approximately" or "usually".
Enters
Accommodation according to your offer
Services stipulated in the contract
Work of the curator before and during the trip
Right of placement: you use it repeatedly during the contract term, not just once.
Doesn't fit
Road and flight
Visa and mandatory fees
Personal expenses and excursions
Transfer — paid to the receiving party, the cost depends on the resort.
Meals, excursions, medical treatments and other personal expenses on the resort premises.
Additional guests, including infants — payment upon check-in.
Money you should know about in advance
The management fee for each week of ownership — 300 USD (T0), 450 USD (T1) or 600 USD (T2) — is paid by the host club: this is stipulated in the contract. You do not pay it separately.
An insurance deposit of 500 EUR is paid on the day of arrival and refunded on the day of departure.
If the resort description states "breakfast", "breakfast and dinners" or "treatment" — this is paid additionally.
When you can see what's included in the price, packing your suitcase is calm
The full list of what is and isn't included for your trip is listed in the contract. Be sure to clarify any disputed points before the trip, not upon arrival — this is normal and always free.
The full list for your contract is in the memorandum of understanding and Appendix No. 1. Your curator will go through each point with you before the trip: asking is normal and free.
What documents exist and where they are kept
Four groups of documents. It's not necessary to remember what's in each one—the main thing is to know they exist and where to get them.
Service agreement
Main document: subject, cost, booking, refund and seasons. It is the one referenced in all disputed matters.
Agency agreement
Under it, AAG transfers your payment to the receiving party minus a 15% fee.
Invoice
"Contract — deposit" service with an 85% / 15% breakdown: you can see which part went to the receiving party and which is the agent's fee.
Appendix No. 1 — list of resorts
Exactly where you can go, what types of apartments are available, and what the surcharges are for.
Booking rules
Booking deadlines, deposit, who can travel, week limits, and the cancellation procedure. Also here — deadlines for submitting tickets and documents.
Memorandum of Understanding
Directly lists what is included in the price and what you pay for separately. The fastest way to remove the question "what did I pay for".
Guarantee letter (Kafolat xati)
Temporary confirmation for the period until the certificate is issued (issue period — until March 21, 2027) and club discounts.
Application for marketing (trial) trips
Records that the trip is a trial one and that at the resort you will be offered club membership at a partner price — this is part of the program, not a surprise.
Certificate of the right of placement
Confirms your right of placement. It is prepared no earlier than 90 days after full payment; we notify you of its readiness via SMS or a messenger message.
Certificate of completed work
Completed upon issuance of the certificate: confirms that the obligations under the contract have been fulfilled.
You can verify the documents yourself — in the public registry
How to verify documents yourself
Unified Alliance Registry — www.alliance.travel: enter the contract number and date. If the contract or certificate is not in the registry, Alliance does not guarantee the vacation.
Files open from the company's website — you can download and save them.
Offices
The office address and phone number are the easiest way to verify that a company is real: you can visit in person.
Partners
Hotels and companies we work with directly.
A document in hand is your protection
Requisites — can be verified against the contract
LLC "Alliance Azia Group", tour operator license T-0207-01, STIR/TIN 306158336, IFUT 79120. Websites: aagt.uz and alliance-club.asia. Receiving party — All Seasons Explorer Group Co., Ltd / Sunrise Holidays Co., Ltd / Absolute World (specified in your contract).
Verification in the Unified Alliance Registry: www.alliance.travel — by contract number and date. The registry is public; its data does not depend on us.
People who also had doubts in the first week, but then went on a trip and came back. Reviews are not edited — the links lead to full stories.
Your mahalla neighbors have already gone: you're not the first and not alone
Why this matters to you. In the first days it seems like you're the only one and that you've been "sold out." That's not true: hundreds of people are already traveling under the same accommodation right. The numbers come from the club's statistics, without "eyeballed" rounding, and you can view details for each one.
There is no separate chat or closed club here — and we don't promise what doesn't exist. But there are open materials: trip stories, reviews, and destinations that are chosen most often.
They come back with photos and plans for the next trip
We don't send anything without your consent and don't add you to groups automatically.
Refunds and cancellations: a clear procedure
If your plans change, it's handled calmly and according to procedure, not "on an informal basis."
A full refund is possible only if the Company has not provided the Certificate under clause 1.2 of the contract. The right to a refund is lost if you did not come to collect the ready certificate after notification — this is considered creditor's delay.
Cancellation at your initiative: for a Special Offer, 100% of the paid amount is withheld — the rate does not provide for a refund.
For the Base rate, the withholding depends on the timeframe: 30–20 days before check-in — 10%, 20–15 days — 20%, 15–10 days — 50%, 10–5 days — 70%, less than 5 days or High season — 100%.
Discounts are voided upon cancellation, and the withholding is calculated from the base rate — the one specified in the contract before the discount.
Change of circumstances — illness, job loss, visa refusal and others — under Art. 383 of the Civil Code of the Republic of Uzbekistan is not grounds for cancellation and refund.
Booking cancellation: booked weeks are lost without compensation if cancelled less than 35 days before arrival in low and high seasons and less than 60 days before arrival in peak season.
We don't try to persuade you to stay. The obligation to respond to your request is ours.
Questions that are asked most often
Did I overpay?
The price is per your contract, with no hidden extra charges. If the trip has to be changed, we will inform you of the cost of any replacement in advance and in writing.
The price includes accommodation, service, and an individual Club representative.
Airfare, visa, medical insurance, transfer, meals and excursions are paid separately.
The management fee for the weeks is paid by the host club; the 500 EUR security deposit is refunded on the day of departure.
What if I don't like the trip?
Tell us — it matters. We will figure out what can be fixed on the spot and take it into account next time. It matters more to us that you come back, not just "serve your time."
The first trip is only to resorts marked "first trip".
No more than two weeks in a row; application for the second week — after returning from the first.
Only one application can be held at a time.
What if I can't go?
Contact your coordinator as early as possible. The procedure and deadlines are in the contract; we will record the request and explain every step.
Who should I call if something is wrong?
Your coordinator or the office — phone numbers and office hours are on the contacts page. If you can't get through, write to us: we'll reply and come back with a solution.
Discounts are voided; calculations are based on the base price in the contract.
Illness, job loss, and visa refusal under Art. 383 of the Civil Code of the Republic of Uzbekistan are not grounds for termination and refund.
Booked weeks are forfeited if canceled less than 35 days in advance (low and high seasons) and less than 60 days in advance (peak season).
Why is it quiet right now, why is no one writing?
There is sometimes a pause between purchase and processing: we are preparing documents, not "staying silent." If you want precision, message your coordinator and they will tell you the status.
What do I need to do myself?
A little: provide data and signatures on time if needed, and ask questions. We handle all the rest of the work.
How can I tell that you are reliable?
Check for yourself: the company documents (block above), office address, reviews — including external ones. We specifically publish things that can be verified independently of us.
Provide data and signatures on time if required.
Send copies of airline tickets within 5 business days after the voucher — dates must match the booking.
Submit documents to the office no later than 14 calendar days before check-in.
When will you contact me?
If you're waiting for a call — don't wait in silence: call or message us yourself, it's faster that way. We're available during business hours.
When will you contact me?
During business hours: Mon–Fri 11:00–19:00, Sat 12:00–18:00. If you're waiting for a call, don't wait silently — call or write yourself, it's faster. We will notify you separately when the certificate is ready, and that notification has legal force.
Who can come with me?
A spouse and children. Parents need a separate room or an additional payment. A brother, sister, and their families cannot come — this is a contract restriction, and it's better to know about it in advance.
Additional guests, including infants, are paid for at check-in.
A security deposit of 500 EUR is made on the day of arrival and returned on the day of departure.
What dates can I not travel on?
The M-Premium season excludes certain weeks: Navruz, Kurban Hayit, Ramadan Hayit, Catholic Christmas, Easter (first half of April), New Year (weeks 51, 52, 1 and 2), all of July and all of August, as well as school holidays and public holidays of the country of residence. In the "XXL-Maximum" season, all weeks of the year are available.
What happens at the resort?
The trial trip is an introductory program. At the resort, you will be offered club membership at a partner price: this is a normal part of the program, not a deception. We mention this in advance because finding out on site is unpleasant.
If you have doubts — check us out
We don't ask you to take our word for it. Here's what you can verify on your own, without contacting us.
Look at the company documents: licenses and certificates (block above).
Come to the office at the address or call the phone number from the website.
Read reviews — including stories of those who had doubts, just like you.
Take a look at your personal account: which documents are already ready and what has been paid for.
Everyone has doubts: about the price, timelines, documents or the trip itself. Any such question is best resolved with our staff — they can see your contract and answer based on the facts, not "in general." It's calm, free and doesn't commit you to anything.
When you're ready to see the number and call — click the button below.
Thank you, Crown Club!
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We express our enormous gratitude for the excellent organization of the vacation, the individual approach to clients, the courteous treatment, and the wonderful
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We vacationed in Batumi, husband Nurlan, wife Aigul. The apartments are luxurious, the people are hospitable, friendly, cheerful. The food is very delicious, th
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Very quiet area, we had a great rest!
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